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There are two types of outsourcing businesses. The first is customers making calls to order purchases in the call centre, e.g., DELL computers have such a facility in India. Customers from the USA or other countries call them to purchase computers, etc. The second is agents from outsourcing companies making calls to sell their products, as mentioned above. In the former case, it is an easy means of doing business, but the latter one is more difficult because the agents have to push them to buy their products. Also nowadays, fake outsourcing centers are also developing. They might say that they are offering insurance service or credits to their business. Instead they just take the credit card numbers with their pin codes and charge them on their credit cards without any benefits for the customers. These types of “outsourcing companies” are also a hurdle for a fair market and blackmail the customers by hacking their credit cards.
The means of payment in outsourcing companies are PayPal (online paying service), credit cards, and of course, cheques. In terms of outsourcing, their companies are registered in their own countries, they are licensed to do business inside or outside the owner country. They have bank accounts in the owner country and all the transactions are done in the country itself, but the selling business is carried out from another country. For example, the head office of Serving Minds is in Pembroke Pines, Florida, and its working places are in Nepal and India.
There is a two-way benefit, for example, for the employee and the employer. Employees are happy in getting well paid jobs and the companies profit having lower costs. The employee earns more than 10 dollars per hour in the USA, so the employee earns more than 80 dollars a day. The same 80 dollars in Nepal can pay an employee for a month.
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Yashoda
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Comments
great work Yas Atta ur Rehman Qureashi | May 25th, 2009
keep it up very welldon
Good Surya Gaire | May 25th, 2009
I was really confused when i read your first two para, but going through i found it was fantastic. Keep it up
Yashoda | May 25th, 2009
The first two paragraph consists of the usual routine in call center...
Great piece Sagar Ghimire | Jul 20th, 2010
Interesting write-up. Have read the similiar story in the "One Night @ Call Center" by Chetang Bhagat but the difference is you have been able to point some merits in working call center whereas the Chetan Bhagat heve pointed how the workers are exploited in this centers.
Yashoda | Jul 21st, 2010
Thanks Sagar..The call senter where I worked was good and it really treated its workers very well. Chetang Bhagat might be an Indian writer, so there are lots of happenings in call centers. As Nepal is small and call centers are few we can rarely find expoitations, however, in Nepal expoitations are found bnut it depends upon what u call exploitation.
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