|
In 2001, the Philippine call center industry employed a few thousand individuals. Today, they number to about 300,000 with numbers expected to rise dramatically in the next three years, with further investments coming in from mainly the United States.
Personally, I find it a sob story that engineering or nursing graduates choose to find employment in this sector for the prospects of relatively high income – and I can’t blame them, they may have a family or a lifestyle to support.
There is nothing wrong with the call center industry; looking at it from the surface… it is a huge help in boosting the economy. The problem comes when everyone, one day, would choose to work on a night shift, wear headsets and talk with a uber accentuated American twang. This would deprive other industries of supposedly available talents.
Globalization, I see, is the demonstration of specialization by one country. There will come a time when each state has a particularly unique industry that will fuel the global economy. Maybe the Philippines will be a global hub for technical support, provided that it takes the lead from India and not get surpassed by China. I just hope and pray that this will feed the 40 million hungry men, women and children in this archipelago.
Now, I’m not certain on how I can end this entry… for it seems that every solution leads to another problem.
So I’ll just end it with an ellipsis, signifying the continuity of struggle…
|
Tags
You must be logged in to add tags.
|
Writer Profile
Jay-R Patron
Jay-R Patron, 24 years old, currently works as content provider for a multinational IT consultancy firm, under its interactive marketing department.
He was a writer for Hawaii-based Greater Good Inc., a media company behind the much-acclaimed Greater Good Radio. The show promotes social entrepreneurship and servant leadership.
Jay-r is a Journalism and Communication and Media Studies graduate from the University of Southern Queensland.
|
Comments
hi chow pei ru | Oct 22nd, 2007
i hope the lord will bless u
You must be a TakingITGlobal member to post a comment. Sign up for free or login.
|
|
